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BT boosts connectivity for UK SME customers

Press release   •   Nov 08, 2016 11:00 GMT

BT doubles the speed of its business fibre broadband product to up to 76Mbps

BT has automatically upgraded 46,000 UK business fibre broadband customers to speeds of up to 76Mbps completely free of charge, doubling their speed without the need for them to lift a finger.

BT has now adopted speeds of up to 76Mbps as the new entry level for its business fibre broadband service so that all qualifying BT Business Infinity customers on up to 38Mbps have had their speed upgraded to 76Mbps. BT customers now receive some of the fastest fibre business broadband speeds generally available in the UK as standard. BT began to uplift its existing customers to the faster speeds in September.

With SMEs increasingly reliant on technology that requires fast, stable and secure connectivity, reliable high-speed broadband has become essential for businesses of all sizes. According to new research from Populus, 64 per cent of UK SMEs predict they will need faster broadband speeds from their current provider in the coming years.

More than three-quarters (76 per cent) of UK SMEs say they could not operate for more than 24 hours without the internet – for things like emails, payments and connectivity to data stored in the cloud. Speed was the most frequently mentioned concern by SMEs about broadband.

Mike Tomlinson, MD UK SME at BT, said: “We’re helping UK SMEs work smarter and faster in the office - and on the move - as they increasingly embrace cloud-based services. By making 76Mbps our new standard business fibre broadband speed we are ensuring brilliant connectivity at a speed that will enable them to grow and thrive. Add to this our superfast 4G mobile network and our customers really are better connected than ever before.”

Since 1 October, the superfast connection of up to 76Mbps has been adopted by BT as the new base level standard for BT Business Infinity broadband customers, meaning new customers will also benefit from this faster speed. Furthermore, BT is offering BT Business Infinity broadband to new customers for a reduced monthly cost (from £14 a month, plus line rental) if they sign up before 28 November.

For further information about how BT Business is working with UK’s SMEs so they can take advantage of the latest technologies, visit

Notes to editors

Some very early versions of FTTC (Fibre to the Cabinet) and some lines which are at maximum throughput already have not benefited from the upgrade to up to 76Mbps.

BT Business Infinity

The new BT Business Infinity 76Mbps offers customers connected over FTTC speeds of up to 76Mbps – however the maximum speed available to an individual customer is determined by a number of factors, including the distance between a premise and the local telephone exchange. From 30 September 2016, when you buy BT Business Broadband or BT Business Infinity, BT will guarantee the minimum download line speed quoted upon sign up (the Minimum Guaranteed Access Line Speed).

New customers who sign up to BT Business Infinity Broadband before 28 November 2016 will pay from just £14 a month, plus line rental from £15.90 a month.

About the research

Populus conducted an online survey in October 2015 of 500 IT/ Telecoms Decision Makers at companies with up to 249 employees.

About BT

BT’s purpose is to use the power of communications to make a better world. It is one of the world’s leading providers of communications services and solutions, serving customers in 180 countries. Its principal activities include the provision of networked IT services globally; local, national and international telecommunications services to its customers for use at home, at work and on the move; broadband, TV and internet products and services; and converged fixed-mobile products and services.BT consists of six customer-facing lines of business: Consumer, EE, Business and Public Sector, Global Services, Wholesale and Ventures, and Openreach.

For the year ended 31 March 2016, BT Group’s reported revenue was £19,042m with reported profit before taxation of £3,029m.

British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group plc and encompasses virtually all businesses and assets of the BT Group. BT Group plc is listed on stock exchanges in London and New York.

For more information, visit