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BT launches ‘BT Plus’, a range of unique converged fibre and 4G plans giving families BT’s best connection in and out of the home

Press Release   •   May 23, 2018 10:24 BST

  • BT Plus plans provide unlimited Ultrafast fibre with guaranteed speeds and our fastest 4G - offering the ultimate in high speed connectivity in and out of the home
  • Perfect for families – each additional SIM will receive double mobile data
  • BT Plus customers also benefit from the UK’s first Keep Connected Promise as well as 24/7 dedicated UK and Ireland support

BT is launching BT Plus, the UK’s first converged fibre and 4G plan that gives customers BT’s fastest speeds in and out of the home with a unique Keep Connected Promise, all on one simple bill.

BT Plus gives customers BT’s fastest unlimited fibre connection available in their area, including Ultrafast fibre with an average speed of 300Mbps and a 100Mbps speed guarantee even at peak times. In addition, BT Plus customers get a free upgrade to BT’s fastest 4G and double the mobile data allowance - helping them to make the most of a fast connection in and out of the home.

BT Plus is the first product to be launched as part of BT’s commitment to keep customers connected by bringing together the best of mobile, broadband and Wi-Fi networks through first-of-their-kind converged products, with the best service and the widest choice for customers across the UK.

Pete Oliver, Managing Director of BT Marketing and Sales said: “We know our customers’ lives revolve around being connected at home and on the go, and that it’s a challenge for families to manage all of their mobile and broadband services. We’re launching BT Plus to make it easier for our customers to get the best of fibre and 4G to stay connected wherever they are, and our Keep Connected Promise means that if ever there’s a problem with your broadband – we’ll use 4G to keep your family connected while we fix it.”

Keep Connected Promise

BT is introducing the UK’s first Keep Connected Promise. If a BT Plus customer reports a fault with their home broadband, BT will switch on free, unlimited data on their BT mobiles within an hour and will also send a free 4G Wi-Fi Mini Hub to arrive the next day, with unlimited data to keep customers connected at home while their broadband is repaired.

BT’s Fastest Speeds

BT Plus will give customers Superfast or Ultrafast Fibre speeds and a free upgrade to the fastest 4G speed available on their network. Ultrafast Fibre Plus offers come with a 100Mbps speed guarantee (even at peak times), backed up with the promise of £20 compensation if the speed drops below that level. As with all BT plans, Plus customers will also enjoy free access to nearly 6 million Wi-Fi hotspots across the UK.

Dedicated Support & Broadband Price Freeze

BT Plus customers will also benefit from 24/7 dedicated UK and Ireland support as well as a Broadband Price Freeze for 18 months.

Pricing and Availability

BT Plus is available to new and existing customers from BT.com and over the phone. In addition, for the first time, BT Plus fibre will be available through EE retail stores nationwide. When taking BT Plus, customers can buy it as a bundle of fibre and mobile together or take fibre first and then add mobile later.

We have a range of offers for new and existing BT customers to make it easy to move to BT Plus.

And for customers who have more than one mobile on their BT Plus account, they will enjoy double data every month and a free upgrade to the fastest 4G speeds - on all their BT SIMs and smart phones. Customers get a £5 a month discount on any BT Mobile plan as well as a further 20% discount on every additional SIM added*.

BT Plus bundles are available starting from £61.99. These include Ultrafast or Superfast Fibre Plus, with a mobile SIM plan starting from 1GB (500MB plan with 500MB free) up to 80GB (40GB plan with 40GB free).

BT Plus bundles provide great benefits and value for families. For example, a family of four on BT Plus can enjoy Superfast Fibre and four 10GB SIMs (5GB plan with double data) for less than £100 per month.

BT Plus pricing:

Example Bundles – fibre & four double-data SIMs 10GB SIM (5GB plan + 5GB extra) 80GB SIM (40GB plan + 40GB extra)
Superfast or Ultrafast Fibre £95.79 £173.99
Ultrafast Fibre 2 (300 Mbps average speeds) £100.79 £178.99
20% off each additional SIM (on SIMs of 3GB data or more), double data and our fastest 4G speeds
BT Plus Broadband Superfast Fibre Ultrafast Fibre Ultrafast Fibre 2
Monthly Cost £54.99 £54.99 £59.99
BT Plus Bundle (Mobile with Double Data) 1GB SIM (500MB plan + 500MB extra) 10GB SIM (5GB plan + 5GB extra) 80GB SIM (40GB plan + 40GB extra)
Monthly Cost £61.99 £66.99 £94.99
Mobile cost £7* £12 £35

*when bought with Plus Broadband

For more information about BT Plus, please visit www.BT.com/Plus

END

Notes to editor

*On SIM plans over 500MB with Family SIM

Superfast or Ultrafast connectivity subject to location. If a customer chooses Ultrafast Fibre Plus, they will also benefit from a 100mbps speed guarantee, backed up with the promise of £20 compensation if the speed drops below that level.

About BT

BT’s purpose is to use the power of communications to make a better world. It is one of the world’s leading providers of communications services and solutions, serving customers in 180 countries. Its principal activities include the provision of networked IT services globally; local, national and international telecommunications services to its customers for use at home, at work and on the move; broadband, TV and internet products and services; and converged fixed-mobile products and services. BT consists of four customer-facing units: Consumer, Enterprise, Global Services and Openreach.

For the year ended 31 March 2018, BT Group’s reported revenue was £23,723m with reported profit before taxation of £2,616m.

British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group plc and encompasses virtually all businesses and assets of the BT Group. BT Group plc is listed on stock exchanges in London and New York.

For more information, visit www.btplc.com

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