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BT launching 5G in 2019 to give customers the fastest, most reliable mobile connections

Press release   •   Jul 02, 2019 11:46 BST

  • BT will launch 5G this autumn for BT and BT business customers
  • BT Plus customers given the option to be the first to upgrade
  • BT’s 5G service will be available in the busiest parts of 16 UK cities by the end of the year
  • Launch marks BT’s continued commitment to deliver best connections, service and customer experience

BT announces it is launching 5G this autumn. BT Plus customers will be the first BT mobile customers to benefit from the option to upgrade to 5G, making BT the first provider to offer 5G as part of a converged mobile and broadband package.

The move will continue to bring BT Plus customers the best connections possible from BT, in and out of the home. 5G from BT Mobile will use the EE 5G network, which launched in May in six cities. 5G will be rolled out to the busiest parts of a further ten cities across the UK by the end of 2019 – giving BT Mobile customers the most reliable mobile experience, even in the busiest areas.

Marc Allera, CEO of BT’s Consumer division, said: “We’re bringing together the best fibre and mobile connections to help keep our customers connected, both on the go and at home. Launching 5G for BT customers will give them the opportunity to experience the fastest mobile speeds in the busiest areas of the UK, and our BT Plus customers will have the first opportunity to sign up for 5G.”

5G for BT mobile customers will be available in the busiest parts of London, Birmingham, Manchester, Edinburgh, Cardiff, Belfast, Glasgow, Newcastle, Liverpool, Leeds, Hull, Sheffield, Nottingham, Leicester, Coventry and Bristol by the end of 2019.

From autumn 5G will be available for BT and BT business customers and will provide a more reliable experience and higher speeds in high demand, crowded areas at peak times. 5G works alongside the UK’s fastest 4G network and biggest WiFi network to help consumers and businesses stay connected, wherever they are and whatever they need to do.

BT Plus is the UK’s first converged fibre and mobile plan and comes with BT’s Keep Connected Promise. If a BT Plus customer reports a fault with their home broadband, BT will switch on free, unlimited data on their BT mobiles within an hour and will also send a free 4G Wi-Fi Mini Hub to arrive the next day, with unlimited data to keep customers connected at home while their broadband is repaired. BT Plus customers also benefit from 24/7 dedicated UK and Ireland support.

Further details on the launch of 5G for BT Plus customers including 5G device availability will be announced in due course. Click here to register your interest, and to find out more about becoming a BT Plus customer.

About BT

BT’s purpose is to use the power of communications to make a better world. It is one of the world’s leading providers of communications services and solutions, serving customers in 180 countries. Its principal activities include the provision of networked IT services globally; local, national and international telecommunications services to its customers for use at home, at work and on the move; broadband, TV and internet products and services; and converged fixed-mobile products and services. BT consists of four customer-facing units: Consumer, Enterprise, Global Services and Openreach.

British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group plc and encompasses virtually all businesses and assets of the BT Group. BT Group plc is listed on stock exchanges in London and New York.

For more information, visit www.btplc.com