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BT to create another 500 UK and Ireland jobs to boost service

Press Release   •  Dec 12, 2016 11:16 GMT

BT TO CREATE ANOTHER 500 UK AND IRELAND JOBS TO BOOST SERVICE

BT today offered a boost to the UK and Ireland jobs market when it announced it will be recruiting for another 500 jobs in customer service.

The new roles are in addition to the previously-announced target of 1,000 UK and Ireland customer service jobs by the end of March 2017.

BT Consumer is growing its UK and Ireland staff numbers in order to meet its commitment to answer 90 per cent of its customers’ calls in the UK and Ireland by the same date.

The vast majority of the roles will be frontline positions in customer care for BT Consumer. The biggest beneficiaries will be the contact centres in Swansea, Warrington, Doncaster and Accrington. Other new jobs will be across the UK and Ireland.

The company will also be offering current Manpower agency staff the chance to convert their role into a permanent job working directly for BT.

And BT’s existing employees can earn a £500 bonus under a ‘Refer a Friend’ scheme if their pal’s application is successful and they complete the first six months in role.

Libby Barr, managing director of customer care at BT Consumer, said: “We are proud to be creating these new jobs in the UK and Ireland. BT is completely changing the way we serve our customers in order to boost our service levels.

“We are going to answer 90 per cent of our customers’ calls in the UK and Ireland by the end of March, and we have been taking on great people to fill full time jobs working for BT. In fact, we will be recruiting for an extra 500 positons, which will be a dramatic increase in what we said we’d do.

“We can offer the chance to join a business that is transforming its service and investing in brilliant and motivated people in the UK and Ireland. There are opportunities to earn £500 by referring a friend and also openings for agency advisors who want to work for BT directly.”

– ends –

Notes to editors

Full details can be found at www.btcontactcentrejobs.co.uk

About BT

BT’s purpose is to use the power of communications to make a better world. It is one of the world’s leading providers of communications services and solutions, serving customers in 180 countries. Its principal activities include the provision of networked IT services globally; local, national and international telecommunications services to its customers for use at home, at work and on the move; broadband, TV and internet products and services; and converged fixed-mobile products and services.BT consists of six customer-facing lines of business: Consumer, EE, Business and Public Sector, Global Services, Wholesale and Ventures, and Openreach.

For the year ended 31 March 2016, BT Group’s reported revenue was £19,042m with reported profit before taxation of £3,029m.

British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group plc and encompasses virtually all businesses and assets of the BT Group. BT Group plc is listed on stock exchanges in London and New York.

For more information, visit www.btplc.com

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