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Family home overrun by cowboys, fairies, soldiers and a giant ogre as Complete Wi-Fi comes to life in BT’s biggest ever broadband campaign

Press Release   •   Jan 25, 2019 09:59 GMT

  • Multi-channel, multi-million pound broadband campaign highlights the benefits of having new BT Complete Wi-Fi in the home to ‘set your internet free’
  • Characters from the movie, gaming and entertainment world come alive in an integrated campaign across TV, OOH, press, radio, digital and social
  • The campaign leads with a 40 second TV ad which breaks on Friday 25th January during Jamie and Jimmy's Friday Night Feast, Grantchester and Cruising with Jane McDonald – view, share and embed the ad here

BT is marking the launch of its Complete Wi-Fi solution with its biggest ever multi-channel broadband campaign. With Complete Wi-Fi, BT is the only broadband provider to guarantee a wi-fi signal in every room of the home.

The multi-million pound campaign breaks on Friday 25th January, kicking off with a TV campaign showing the frustrations of having limited wi-fi in the family home – brought to life with an array of characters from the movie, gaming and entertainment world.

The ad opens with a weary Dad coming home, hoping for a relaxing evening on the sofa with a movie. He is instead greeted by a chaotic scene including soldiers, cowboys, fairies to even a giant ogre – all the characters from what his family are watching and playing online have come to life. However, the problem is they are all confined to the living room – the very place he was looking forward to putting his feet up.

Dad quickly reaches the end of his tether, but he has a solution – BT’s Complete Wi-Fi.He quickly heads off to set up the new BT Smart Hub 2 and Wi-Fi Disc to guarantee wall-to-wall wi-fi coverage. Dad comes back to the living room to find the last of the characters making their way to other rooms in the house. We then see the family enjoying the internet from every corner of the home. Mum is streaming a fantasy movie on a tablet in the bath, accompanied by an ogre and fairies. The teenage son is in his bedroom playing a game on his laptop, surrounded by all the soldiers. Finally we see Dad, happy at last sitting the sofa surrounded by the cowboys who feature in his boxset that he’s streaming.

Complete Wi-Fi answers what is a daily problem for families in the UK experiencing poor wi-fi signal with around 10 million homes requiring a solution to their wi-fi dead spots. With Complete Wi-Fi, a four-bedroom home could see an increase in wi-fi speeds of up to 25% around the home with just one disc.

David Stratton, GM of Marketing: BT Sport, TV & Broadband said: “We know our customers want to make the most of every room in their home by being able to get online throughout the house. This latest campaign highlights the difference good wi-fi can make to the home in keeping modern families happy - whether it’s watching movies in the bath, gaming in the bedroom or streaming music in the kitchen. Our new Complete Wi-Fi solution sets your internet free as we open up a world of possibilities for our customers.”

The campaign leads with a 40 second TV ad that breaks the evening of Friday 25th January during Jamie and Jimmy's Friday Night Feast, Grantchester and Cruising with Jane McDonald. Supported with a multi-million-pound investment in placement, the campaign also includes out of home (OOH), digital out of home (DOOH), press, radio, digital and social. It will also be supported by a partnership with Global Radio, sponsoring the Heart Breakfast show from Monday 4th February.

The campaign was developed by BT’s advertising agency AMV BBDO. BT’s media buying agency, Essence, has led the investment in placement.

Click here to view the advert.

About BT

BT’s purpose is to use the power of communications to make a better world. It is one of the world’s leading providers of communications services and solutions, serving customers in 180 countries. Its principal activities include the provision of networked IT services globally; local, national and international telecommunications services to its customers for use at home, at work and on the move; broadband, TV and internet products and services; and converged fixed-mobile products and services. BT consists of four customer-facing units: Consumer, Enterprise, Global Services and Openreach.

For the year ended 31 March 2018, BT Group’s reported revenue was £23,723m with reported profit before taxation of £2,616m.

British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group plc and encompasses virtually all businesses and assets of the BT Group. BT Group plc is listed on stock exchanges in London and New York.

For more information, visit www.btplc.com